Companies Using DITA

121 thoughts on “Companies Using DITA”

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2. Does anybody know if there’s a listing someplace of DITA adoption growth by industry? Thanks in advance.

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   1. I’m not aware of any such study or listing, though the original OASIS list of DITA-related firms that used to exist did list the industry segment each firm fell into.

      Belatedly I am sorting the information I have above into industry segments. Look for an update in the future that provides this information for each firm listed here.

      Reply

      1. Any chance you are working to update this list currently? If so, could you change “Jorsek” to “Heretto” in the list above?

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         1. Done (finally)! 😉

            Reply
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4. Hi ,
   I am undergoing training on xml spy from Altova. I am sure they also use DITA.

   Regards,
   Pradeep

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   1. Thanks Pradeep! I am sure you are right, but I don’t want to leap to any unfounded conclusions either. They *could* be doing their documentation using some other XML schema, like DocBook for example. So will hold off on listing them until there is further evidence.

      Reply

5. At my current company, DITA Exchange, we use our own product to drive our web-site (www.ditaexchange.com). We provide DITA solutions for “classic” tech-docs as well as the regulated Life Sciences industry.
   My former company, LORENZ Life Sciences, uses DITA for software product manuals.

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   1. Thank you! I have added both firms to my master list, and when I launch the “Mk III” version of the company listing early next week, they will both appear in it.

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7. AMD is using DITA

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   1. Thanks Little K! They’re already in the existing list under “Advanced Micro Devices” though.

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9. At our company, Koala Publishing Ltd, we use DITA extensively for aerospace and aviation applications.

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   1. Go it! Expect the firm to appear in the next version of the listing, to appear later in the week.

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10. Huawei in China is a DITA adopter.

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    1. Thank you for this information. I have added them to my master list and Huawei will appear in the “Mark III” update later this week!

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13. Several entries for your list:

    Deloitte US – Financial Services
    Financial Accounting Foundation – Standards Publisher
    Ovitas Inc. – Software

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    1. Thank you Charlie! I’ve added FAF and Ovitas to the list, though I left off Deloitte as they are already on the list.

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14. Advanced Micro-Fabrication Equipment Inc (AMEC) embraces DITA. 🙂

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    1. Thank you! I have added your firm to the listing.

       Cheers!

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15. I believe HTC (based in Taiwan) uses DITA. Their IA is Joe Pairman (http://tw.linkedin.com/pub/joe-pairman/6/973/54a)

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16. Update for your list. Vendavo does not use DITA.

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    1. Thanks for letting me know! The firm has been duly removed from the listing.

       For others reading this posting, I have investigated and apparently the firm once had plans to use DITA but is no longer using DITA in their documentation process.

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17. Pitney Bowes Software use DITA.

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    1. Much appreciated! I have just added Pitney Bowes Software to the listing. Cheers!

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18. We use DITA too. Cheers!

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19. We use DITA too on webacco.com. Cheers!

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    1. Cool! Will add it to my updated list, which I plan to publish next Monday (Jan. 7th). Cheers!

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    2. Looks like there’s not enough info on your (very new?) site for me to add it to the list. At the very least I need a city/country to place Webacco in. Also, what do you use DITA for at your firm?

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21. Hello! You can also add Astellia (based in France) to the list.
    Company=Astellia
    Industry=Telecommunications
    HQ Location=Rennes
    Country=France

    Reply

    1. Thanks! I will add this in the next interim update to the list!

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23. Keith, this list is very useful. Thanks! One way it could be even more useful would be to include pointers to the DITA-generated content that the companies offer on the web, if any. For example, we recently started publishing our user help content at help.salesforce.com. (All the links under “Documentation” go to DITA-generated content.) I only know of a few other public (i.e. no login) help sites like this, but I’d love to find more of them.

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    1. I would like to do that, but the information I am able to find points more to the fact that a doc team within a company is using DITA, rather than the specific material that they put out. I do have a listing of confirmed DITA-produced output which can be found here, but it is small compared to the overall number of firms using DITA.

       Thanks also for mentioning your firm’s DITA-produced content — I will add that to the list on the aforementioned page. Cheers!

       Reply
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29. You should add two columns to this list: Additional resources (for links to slide decks and case studies) and how it’s being used in the company with a list of roles/departments and/or doctypes.

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    1. You have a good point Noz! Sadly, in most cases this type of information is not readily available, but in a future update I may consider adding what extra information is available that I can find.

       While this list shows which companies are using DITA, it does not give an example of the full breadth of how and where it is being used. So while I list the HQ of an organization as the “default” location, in many cases DITA may not be used there at all, but instead at one or often more locations at branch offices the company where either tech docs or communications are done. Over time I find that this information changes, as companies shift the internal ownership of tech docs within or between divisions (for larger firms in particular) so any information I post about that is likely to be out-of-date before long.

       It does make sense to me to post what other information I can, like case studies and links to sample DITA-produced docs. That is likely to be a small fraction of the full list, as not everyone is so forthcoming about their tech doc processes.

       Cheers!

       Reply

30. There are people who help others.
    You are one among the former.

    Thank You

    Reply
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34. I have an older list from March of 2014 that has a column for which industry the company is from. I don’t see that on the current list on this page. Perhaps I pulled it from somewhere else. Was there ever such a column on this site?

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    1. Yes, I previously had “company sector” section for the listing on this page, and I removed it primarily because I couldn’t easily fit that information along with everything within the boundaries/margins. It also appears that anyone who is looking for a job using this listing are more interested in finding out where a company is located rather than the sector they are in.

       I still keep and maintain that information however, and if I can ever figure out how to expand the margins in the existing WordPress theme I will definitely add it back.

       If you are looking for information on specific firms operating in a specific sector, send me an email and I can send you that information. Cheers!

       Reply

35. I am planning to use the information to show adoption of DITA in industries related to our own: Semiconductors, Wireless, Networking, telecommunications, electrical/electronic manufacturing, information technology and services. For this use, location is irrelevant.

    Perhaps you can have a link to a page where the industry is shown instead of location. Most large companies have locations all over the world, and someone looking for a list of DITA adoption doesn’t care about location.

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    1. Just so that others are aware, I responded to John K.’s request offline, and sent him the information he wanted. If there is anyone else who is looking for similar information, please let me know.

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       1. Hello,

          We’re also in the semiconductor industry and are looking to implement a DITA workflow. Can you please send me the same information? Thank you.

          Reply

       2. Hi thanks for this post and the research that went into it, i have the same question as Andrew.

          Thank you

          Reply

          1. Send an email to me at keith AT ditawriter.com and I’ll collate and send the latest information to you. (All I get from your login is your company, not your email).

             Reply
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44. Hi Keith,
    Two Canadian companies to add to your list:
    – Westoba Credit Union; Financial Services, Brandon, Manitoba; Canada (case study: http://bit.ly/29HwUDm)
    – British Columbia Auto Association; Insurance, Burnaby, British Columbia; Canada (case study: http://bit.ly/29Hy8OJ)
    Thanks, Chris

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45. Metapercept Technology Secives – We works on DITA.
    location- Pune, INDIA

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    1. Metapercept Technology Services**

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46. Hi Keith,
    thanks for the list – it’s great to see who else is using DITA.
    My company uses DITA as well – COPRA System in Berlin, Germany.

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    1. Thank you very much! I have just added your firm to the listing.

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47. Hi Keith,

    YAMAGATA INTECH works with DITA.
    Company: YAMAGATA INTECH (Shanghai) Co., Ltd
    Industry type: Consultancy (one of worldwide Language service provider)
    HQ Location: Yokohama
    Country: Japan

    Would you pls add us to the listing, thanks!

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    1. Duly added to the list! Thank you!

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48. Hello Keith,

    Talend is using DITA as well.

    Thanks for the addition!

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    1. Thank you for mentioning it! Have just added Talend to the list.

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49. The U.S. Federal Reserve uses DITA for reports and minutes (but not currently for its bank inspector manuals, although that may be changing).

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50. Please add http://www.rssb.co.uk – we are now using DITA for creating and publishing UK railway standards to PDF and mobile. Please drop me an email if you want to know more.

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    1. Thanks for letting me know! I am planning on doing an update to the whole list soon and RSSB will be there.

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51. Hi. Can you please add Aspen Grove Solutions http://www.aspengrovesolutions.com. We use DITA to create our systems documentation to support our property management software solutions. Thanks Ann

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    1. Done!

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52. Hi, QAD (http://www.qad.com), a Computer Software (ERP) company in Santa Barbara, California, is now using DITA for content about its next-generation software. Could you please add QAD to the list? Thank you.

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    1. Thank you. Have just added QAD to the list. Cheers!

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53. Tweddle Group, as a supplier to several automobile manufacturers worldwide, writes, translates, and delivers vehicle owner information (i.e. glovebox manuals, onboard information systems, mobile apps), and service information (manufacturer dealer service websites and service bay diagnostic applications). We are using DITA XML on multiple CMS instances to create and deliver this content.

    HQ: Clinton Township, MI (metro Detroit)
    International offices: Belgium, Italy, China

    Reply

    1. Hello there: I actually have Tweddle Group in my listing of DITA Consulting Firms at: https://www.ditawriter.com/dita-consultants-listing/, as I understand your firm creates content for other companies (which is one of the categories). Tweddle was formerly listed on this page, and then I moved it–along with several other, similar firms–to the other page. If you think the listing on the consultants page needs updating, please let me know!

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       1. Hi, Keith,
          While I somewhat understand the logic of listing us there instead of here, I personally feel that we align here much better. The supply chain of large manufacturing industry verticals is easily misunderstood. Does Tweddle “consult”? Yes and no. As an automotive supplier, we contract with OEMs. We become their “pubs groups”; we don’t work with their people; we ARE their people. I have a hard time associating the term “consultant” with what we are, a 700-employee, $200M company that delivers 12 million owners information glovebox kits per year, and, using the single-sourcing that DITA encourages, delivering that same content to various digital platforms including the head unit in the dashboard.

          Now, I don’t want you to create a third category, “supply chain” firms. I just wanted to say that I feel much more affinity with the firms on this page than the firms on the other page. When I attend DITA-oriented conferences, the “consultants” are behind tables in the exhibitor hall. That’s not me; I’m running with the hands-on production users attending sessions and evaluating vendors, products, and consultants for possible software purchases and professional services engagements.

          Anyway, think about it. Thanks.

          Reply

          1. You make some good points. When I originally came up with the separate listing, consultants were (and still do) make up the bulk of the companies represented, and I didn’t want to start a third list just for the companies that offered outsourced DITA content creation as well (which at the time would have been small, and also comprised of firms that also offered consulting services). Am thinking now that either I should list these firms separately, or perhaps simply rename that page “DITA Services” instead. Your thoughts?

             Reply
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55. Hi Keith, we at Veracode are using DITA. 🙂

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56. Hi,

    My company Pega Systems uses DITA.

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57. Maxprograms uses DITA for all documentation and parts of its web site, at https://www.maxprograms.com

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58. teachoo uses DITA internally. Here’s the website https://www.teachoo.com/

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    1. Thank you! I will add your company to the list the next time I do an update. Cheers!

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59. Keith,
    Thanks for putting it up! great list.

    We are using DITA for our consulting services projects as well as train folks on DITA. Appreciate if you link us up too on the list:
    India, Bangalore
    Blue Dots Consultancy Services
    http://bluedotsconsultancy.com/

    Reply

60. It’s a great list! Thank you for compiling! Is it possible to add more information on what web publishing systems these DITA users are using for their front end/publishing pipeline? Thanks!

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61. Glad you like the list! I do have that information in many cases, but I do not make that publicly-available. That information I reserve for the occasional consultation work I do.

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62. Thanks for the list! And now you can add:
    EXFO
    Corporate headquarters Quebec, CANADA
    Industry: Telecommunications
    https://www.exfo.com/en/
    Best regards
    Géraldine

    Reply

63. Thanks for information. Add one more
    Apr Bright Industries
    https://aprgrabs.com
    Plot No. 102, EPIP-1, Phase 1, Jharmajri Baddi – 173205, Himachal Pradesh, India
    Thanks!

    Reply

64. Great Listing!
    If possible can you please add one more here.
    Entersoft security
    https://entersoftsecurity.com/
    Thanks.

    Reply

65. Thank you for this great listing!
    Could you please add AMA based in Rennes, France : https://www.ama.bzh/
    Industry : Remote Assistance

    We use DITA standard for our user documentation.

    Thanks!
    Olivia

    Reply

66. Hello.
    You can also add EXFO (https://www.exfo.com/) to your list, and particularly our office based in Rennes.
    Thank you.
    Géraldine

    Reply

67. Cengage is also using DITA; WebAssign was acquired by Cengage a couple years ago and is no longer a separate company.

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68. ACI Worldwide is headquartered in Naples, Florida, not New York.

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69. Hi Keith,
    You can add Zendesk to the list (https://support.zendesk.com/hc/en-us/articles/360001570207-How-product-docs-are-produced-at-Zendesk).
    Computer software company, headquartered in San Francisco.

    Thanks!

    Reply

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    I in finding it very bothersome to tell the truth then again I will definitely come again again.

    Reply

71. Hi ditawriter,

    we are using Dita for documentation. We would appreciate to be mentioned in your list.

    NOVEXX Solutions
    http://www.novexx.com
    Industrie type: Product identification / Solutions for label printing and labeling
    Headquarter location: Eching
    Country: Germany

    Thank you very much

    Reply

72. Illusive Networks uses DITA.
    Cybersecurity deception-based SaaS
    Tel-Aviv, Israel
    I’m the technical writer. This is how I know.
    However, I’m also considering adopting a GitHub/Markdown platform. Do you have any information on a comparison of the two platforms?

    Reply

73. Hi ditawriter,
    is it possible to add one more? We are also using DITA for technical documentation creation.
    Russia, Saint-Petersburg
    Bercut
    https://www.bercut.com/

    Reply

74. Hello!
    LumApps is also relying on DITA (based in France > Paris & Lyon)
    I am a tech writer for this company 🙂

    Best,

    Reply

    1. Duly added to the list. And thank you!

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75. Another DITA user for you: Puppet, Inc – Computer Software – Portland, Oregon USA

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    1. I have added your company to the list. Thank you!

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76. RSSB’s standards are created in DITA and published via PDF and mobile app

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    1. Which “RSSB” are you talking about? I can find several, and I want to make sure I add the right one to the list.

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77. Thanks Keith, this is a great list of companies using DITA. I work for Bluestream Database Software Corporation who provide the XDocs DITA CCMS and now XDocs Manufacturing Suite specifically for the manufacturing industry supporting Smart Documentation for the Smart Factory so perhaps you have a list for companies that provide content management solutions and professional services as we do?
    Many thanks Jackie

    Reply

78. Hi Keith, you can Add Avalara. Business Tax Compliance

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79. Done! And thank you.

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80. Hi Keith, can you please add ezyVet Limited to the list? Industry is Computer Software — thanks.

    Reply

81. Hi Ditawriter!

    Thank you for putting together such an informative list.

    Would it be possible to obtain this information in a CSV or XML format?

    Thanks,

    Eddie Baron

    Reply
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83. Hi,
    Allscripts just changed its name to Veradigm. And we do indeed still use DITA!

    Reply

84. Hi,
    Not sure if you are still updating the list, if so, could you please add ArtInChip Technology from China to the list?

    Many thanks.

    Reply

    1. Industry is semiconductor.

       Reply

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